I have been recording calls to my servicer. I have them telling me they can not disclose to me who owns my loan, they have told me they are the lender, they have told me that they are only the servicer and disclosed the investor, and they have told me that any modification that is done will be according to what the trust will allow. I have been transferred to many different departments/people and submitted multiple copies of modification requests, again today they requested that I submit new paper work. Does anyone have questions I should be asking them and recording?
Before someone goes off about the legalities of recording calls. The recorded statement at the beginning of the call, "this call may be recorded for quality assurance or training purposes", allows the call to be recorded by either party.