How many "mistakes" can be allowed? If Chase has screwed up this many military loans, how many civilian loans have "mistakes"? When do people finally call BS on the "mistakes" excuse and call it what it is-thievery and greed, gross incompetence and shut this sorry bank (and others) down? Too big to fail, but also too big to do anything properly.
So, now military families are elevated to a dedicated team. Guess the rest of the world can go hang for Chase's "mistakes". The "dedicated team" will make sure that no more military "mistakes" are brought to the attention of the government who might one day begin to ask about Chase's fitness to be a bank in the first place!
"A Chase official tells NBC News that 4,000 U.S. service members may have been illegally overcharged on their mortgages and that as many as 14 military families were wrongly foreclosed on."
Wonder how Chase will make those 14 foreclosed military families whole? Send them $500.00 and a note that says "Oops, is our face red. We made a "mistake". Here's your pittance for us destroying your life, destroying your credit score and embarrassing you within your military family."? Foreclosure can damage a military career and I can only wonder if that happened to the unfortunate 14 families.
Video and story here :
Chase's statement (notice the liberal use of "mistakes") :
Below is a statement to NBC News from a JP Morgan Chase & Co. representative in response to a report about foreclosing on the homes of military families:
We made mistakes here and we are fixing them. There is no finer group of people than the men and women in the armed services who fight to protect our country every day. We are deeply appreciative of those who fight to protect our country and Chase funds a number of programs that provide benefits to military personnel and veterans — and while any customer mistake is regrettable, we feel particularly badly about the mistakes we made here. Starting several months ago, we commenced a review of our servicing of home loans to military personnel to ensure that we are addressing any and all problems. Beginning this week, we will be mailing a total of approximately $2 million in refunds to those who may have paid more than required. We now have a dedicated team in place devoted to servicing home loans for military personnel — the members of our military deserve nothing less. We welcome the opportunity to talk to Captain Rowles and others who would like to discuss their accounts.
We feel like we try to do a lot for military families and veterans, so it’s particularly painful to have made mistakes with them in our core business.