I hope this piece is a corporate spoof. Many times companies will produce spoof videos on their own company (or their competition) and show them at employee meetings to create some belly-slapping humor. Some videos include executives, and sometimes even the CEO, dressed in funny costumes acting out some sort of skit. The goal is to always have the piece somehow relate to the true agenda, subject or theme of the meeting.
One of the most frequently used premises for a video is to show customer service people doing everything wrong followed by presentations on how to do it correctly. Many times the video will include a customer on the phone asking a stupid question and receiving an even stupider answer from the customer service employee.
The YouTube piece posted here is a perfect example of a corporate spoof video. It totally discredits Consumer Affairs, portrays borrowers in the worst possible light, and makes a mockery out of what ever good the Consumer Affairs website could have been.
One thing is for certain, play this piece before one-hundred or so EMC employees and they will be rolling in the isles with uncontrolled laughter.
Once the audience returns to their seats and calm prevails, the presenter need only say: “And to think. . . we were worried about what these idiot customers were saying about us on the Internet”.
I strongly suggest this entire thread be removed. It reminds me of a once famous tee shirt.