I have been dealing with this HomEq nightmare for 6 months. My story is a little different, but not much. Due to circumstance we asked HomEq to pay the second half of our property taxes last year. At no point could we ever get a straight answer or help from them. We asked them how much our payments would increase - nobody had this answer. Once we finally received our first statement with our taxes escrowed our payment had doubled. We asked for assitance with our Escrow.
First we were told that they could do nothing because they were only the servicer of the loan that we needed to contact Wells Fargo - did that - those people thought we were crazy. Next time we talked to them we were told Morgan Stanley owned our loan - they said they didn't either. So we called back with no help.
Finally on May 30th my husband called again to make our May payment and to again ask for help on the back escrow. This time he was told they only thing they could do was put us in a payment plan. Now mind you at this point we were not ever 30 days past due on our account. He was told this would not be reported to the credit bureau because the plan had nothing to do with our payment just the escrow _LIARS.
There is so much more, but when I found out in August what they were doing we paid to get out to the plan so they could no longer report us as late. They did anyway and followed up with a collections letter threatening additional collections action. We were current.
That was it for me. I researched the Web until I found the Ceo and Cheif Financial officer of HomEq. I emailed them both and within a few hours they called me. Of course they stood by HomEq and called us all liars, so I told them I would post their information on the Web. They hung up on me, but within a few minutes they called me back telling me they would modify my loan when my arm comes due. I told him no. I wanted them to fix the credit reporting so I could refiance my loan. So the next thing I know I have their attorney calling me because he understood I was upset and wanted to offer me the modification for HomEq. I told him no.
I have continued to send them emails and have posted their information. I guess they did not like that so yesterday I received a letter from the attorney stating HomEq stood by their credit reporting and was willing to help me save my home by offering a modification. First off, my mortgage is current. So I dont need them to save my home. Here is what he wrote in his last paragraph.
Quote: Finally, while Homeq may be able to assist with a loan modification, such discussion will not proceed if your posture and actions do not change. To, date your approach has only served to create obstacles to Homeq's ability to find a reasoned solution to your mortgage issues. We hope that you will reconsider the manner is which you are attempting to resolve your current situation. Please feel free to contact me if you would like to discuss this matter further. Also, please be advised that I will remain your sole contact with Homeq management, as your account is now considered to be in litigation status as a result of prior communications.
Anyone have any comments on what this is all about? I think they are trying to scare me.