My parents are being foreclosed on by J.P. Morgan/Chase Bank.
Long story short, they paid eleven (11) more payments than months that they had the loan. My parents paid their own insurance, but Chase still charged them for insurance.
When my parents called and inquired where the over-payments they had made were going, Chase told them that their over-payments were put into an escrow account to pay for insurance (instead of to the principle????).
Is there someone in the Oklahoma area that could help them out?